Parallels Fluidstream Case Study

Company Overview:

Fluidstream SRL Fluidstream SRL came from a passion for radio, technology and new media. Their goal is to offer professional streaming services with very high reliability in Europe, especially Italy. Maintaining a direct and friendly relationship with their customers, they distribute multimedia content on the internet. In addition, they leverage their knowledge and appreciation of current technologies to act as a managed service provider for their clients.


The Challenge: Unsatisfactory client and user management with a frustrating application delivery experience

Fluidstream SRL delivers network, application, system and e-management services across a network to multiple enterprises. Their customers require personalized applications that are accessible on mobile devices. Their previous application solution had no central dedicated console, forcing IT administrators to configure each component individually via different management consoles and by logging into different servers. Beyond poor session and user management, the previous solution required several additional components (such as load balancing) that needed to be managed separately. Mac® users were unsatisfied by the client device support. Additional difficulties with scaling and update limitations reduced employees’ ability to work directly on their customer relationship management (CRM) software while visiting clients. Fluidstream SRL began to look for an alternative that could quickly reduce complexity and improve their operations.


 

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